Accessibility Statement

Skinhorizon Clinic is committed to making our website accessible to as many people as possible. We aim to meet recognised best practice standards (WCAG 2.1 Level AA) so that all visitors can access information and services fairly. While we strive for accessibility, we acknowledge that some areas may not yet be fully compliant and we are working to improve them.

1) Our commitment

We are committed to making our website accessible to everyone, regardless of disability, technology or circumstance. We aim to follow the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) as far as reasonably possible.

2) Accessibility features

  • Responsive design that works across desktop, tablet and mobile devices.
  • Text that can be resized using browser controls.
  • High-contrast colour palette for readability.
  • Alt text provided for most images.
  • Clear structure with headings and labels for assistive technologies.
  • Forms designed to be keyboard navigable.

3) Known limitations

We recognise that some parts of this website may not be fully accessible yet. These may include:

  • Some older PDF documents may not be fully compatible with screen readers.
  • Occasional images may lack descriptive alt text.
  • Some third-party booking tools or embedded content may not meet the same accessibility standards.

We are continually working to address these issues. If you encounter a problem, please contact us so we can provide the information in an alternative format.

4) Feedback & contact

If you experience difficulty accessing any part of our site, please let us know. We will do our best to provide the information in an accessible format.

  • Email: admin@skinhorizon.co.uk
  • Phone: 020 3370 9444
  • Post: Skinhorizon Clinic, 4 Clarendon Terrace, Maida Vale, London W9 1BZ

We aim to respond to accessibility feedback within 10 working days.

5) Enforcement procedure

If you are not satisfied with how we respond to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) for further advice and support.